At AL-Khidmah Shop, we aim to provide a seamless shopping experience and ensure your satisfaction with every purchase. This Returns Policy outlines the conditions and process for returning items purchased from our store.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect.
  • The return is requested within 2 days of receiving the product.
  • The item is unused, unwashed, and in its original packaging with all tags intact.

Note: Items such as undergarments or custom-stitched products are non-returnable due to hygiene and personalization considerations.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at returns@al-khidmahshop.com or call +8801836101073 with your order number, details of the issue, and pictures of the product (if applicable).
  2. Approval: Once your return request is reviewed and approved, we will provide you with a return authorization and instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided. Please ensure the product is properly protected during transit.

3. Refunds

Refunds will be processed once we receive and inspect the returned item.

  • Original Payment Method: Refunds will be credited back to the original payment method within 7-10 business days.
  • Shipping Costs: Refunds do not include shipping charges unless the return is due to a mistake or defect on our part.

4. Exchanges

We offer exchanges for defective or incorrect items. If you wish to exchange for a different size or item, please specify during your return request. Exchanges are subject to product availability.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Items marked as "Final Sale" or "Clearance."
  • Products that have been used, altered, or washed.
  • Custom-stitched or personalized items.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 12 hours of delivery. Provide clear photos of the product and packaging to help us resolve the issue promptly.

7. Responsibility for Return Shipping

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the shipping cost.
  • For other reasons, the customer is responsible for return shipping fees.

8. Contact Us

If you have questions about this Returns Policy or need further assistance, please reach out to us:
Email: returns@al-khidmahshop.com
Phone: +8801836101073

Thank you for shopping at AL-Khidmah Shop. We are committed to ensuring your satisfaction and addressing your concerns promptly!