At AL-Khidmah Shop, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your data in compliance with global standards, including Google and Facebook’s privacy policies. By using our website, you consent to the practices described below.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience. This includes:

  • Personal Details: Name, email address, phone number, billing, and shipping address for order processing and delivery.
  • Account Information: Login credentials (if you create an account) to personalize your experience.
  • Payment Information: Payment details are securely processed through trusted third-party payment gateways; we do not store this information.
  • Website Activity: Browsing behavior, device information, IP address, and interactions with our website through cookies and tracking technologies.

2. How We Use Your Information

We use the data collected for the following purposes:

  • Order Processing: To fulfill your orders, manage payments, and provide customer support.
  • Improving Website Experience: Using analytics tools to enhance navigation, product recommendations, and overall website performance.
  • Marketing: Sending promotional emails, updates about new products, or discounts (with your consent).
  • Ad Personalization: Using Meta Pixels to display relevant ads on Facebook and other Meta platforms.
  • SEO Optimization: Leveraging anonymized data to optimize website content and improve discoverability.

3. Tracking & Cookies

Our website uses cookies to enhance your experience:

  • Essential Cookies: For login sessions, shopping cart functionality, and secure transactions.
  • Performance Cookies: To analyze website traffic and optimize user experience.
  • Marketing Cookies: For personalized ads using tools like Meta Pixels and Google Analytics.

You can manage cookie preferences through your browser settings or opt-out of ad tracking by visiting Google’s Ads Settings and Facebook Ad Preferences.

4. Sharing of Information

We respect your privacy and only share your data in limited situations:

  • Service Providers: With trusted third-party partners for payment processing, order delivery, and website hosting.
  • Compliance: When required by law or to comply with legal obligations.
  • Marketing Platforms: Sharing anonymized data with Google and Facebook to run targeted advertising campaigns.

5. Data Security

We implement robust security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption for safe transactions.
  • Regular updates and monitoring of our website to prevent vulnerabilities.
  • Restricted access to personal data within our organization.

6. Your Rights

As a user, you have the right to:

  • Access Your Data: Request details of the information we have about you.
  • Update or Delete: Modify or request deletion of your personal data.
  • Opt-Out: Unsubscribe from marketing emails or disable tracking cookies.

To exercise these rights, please contact us via the details provided below.

7. Third-Party Integrations

Our website integrates with third-party services like Google Analytics, Meta Pixels, and WooCommerce plugins. These tools may collect additional data based on their policies. Please review their privacy practices:

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@al-khidmahshop.com
Phone: +8801836101073

By using AL-Khidmah Shop, you agree to this Privacy Policy. Your trust is important to us, and we are committed to maintaining the confidentiality of your information.